If you have submitted your KYC details and are waiting for it to be processed, there are a few things to keep in mind. Firstly, the AI software program may be able to verify your KYC application within minutes. However, if the program is unable to verify your application, it will be sent to human validators for review.
The progress of your application may depend on several factors, including the availability of validators in your country, the clarity of your selfie, whether the liveness of the video can be confirmed, and whether the ID you provided is valid and the correct country and ID type were selected.
If you have submitted a name update appeal, this may also take additional time to process. If your application was rejected, you may be given the opportunity to resubmit with a clearer picture or correct information.
In addition to identity verification, the results of your KYC process may also depend on whether the name on your account matches the name on your KYC documents and whether you are flagged on any government anti-money laundering or terrorism sanction lists, or if your account has a history of policy violations.
If you are experiencing issues with your KYC submission, you can report them through the form in the Pi Network Support Portal.
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